Shop Policies
This page highlights my shop policies regarding purchasing, shipping, returns, and more. Have a question that's not answered here? Fill out the form on the contact page and I'll get back to you within 48hrs.
Payments
Payment options accepted by this shop include credit/debit card, PayPal, Apple Pay, and Google Pay. Finance options are available at checkout through these third parties: Afterpay, Affirm, and Klarna.
Any products on my site that do not have an add to cart option may be available for sale or commission. Please contact me to inquire for more details. ​Artwork cannot be held or reserved.
Returns
I'm happy to help make any issues with orders right and I want you to be satisfied (read: overjoyed) with your purchase. All sales are eligible for a refund only when initiated within 3 days of delivery. Please contact me as soon as possible to initiate your return or voice your concerns about your order. The customer is responsible for the costs of return shipping and the product must arrive in-tact and unharmed. Refunds will be issued within 24hrs of my receipt of the return.
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Some exclusions apply: custom framed artwork, discounted original artwork, and commissioned artwork are final sale.
Damages
Please contact me as soon as you notice your product was damaged during the shipping process. I do my absolute best to package items in a well-buffered way, but even so damages can occur. All work is shipped full insured and I am able to file a dispute with the carrier to get this issue resolved promptly.
Shipping
Original artwork ships within 1-7 business days of purchase and you will be notified about the status of your order via email.
Domestic orders are shipped via USPS First Class mail and a tracking number will be issued to you via email. Expedited shipping is available upon request and invoiced separately.
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International orders are shipped via USPS and Global Post. The customer is responsible for Customs, Import and VAT fees per your regions regulations. The full purchase value of your order will be declared on the customs form.
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If you notice your order is delayed, lost, or mis-shipped please contact me immediately.
Local Pickup
Free local pick up can be arranged, please select pick up at checkout and contact me to arrange a day and time.
Copyright
The artist reserves the right to use and sell reproductions of all sold work to market and promote her business. All images, artwork, and content on this website may not be copied or used for personal or professional purposes. Artwork, products, digital content, etc may not be reproduced or redistributed by any means or process without prior written permission of the artist.
Gallery & Wholesale
Please contact me directly at skye@indigoskyefineart.com for business inquiries.